We hope you love every item you receive from Altomira. If something is not right, here is how returns work.

Damaged, wrong, or expired items — we make it right

If an item arrives damaged, defective, expired, or different from what you ordered, contact us at info@altomira.net within 7 days of delivery and include your order number and a photo of the item. We will offer you a replacement or a full refund to your original payment method — your choice. When a return is required in these cases, we cover the return shipping cost.

Unopened items

Unused, unopened, non-perishable items in their original packaging may be returned within 30 days of delivery for a refund to your original payment method. In these cases, the customer is responsible for return shipping costs, and the original shipping charge is non-refundable.

Opened food items

For food safety reasons, we cannot accept returns of opened or partially consumed food and beverage products, except when the item arrived damaged, defective, expired, or incorrect, as described above.

How to start a return

1. Email info@altomira.net with your order number and the reason for the return.
2. Wait for our reply with the return instructions before sending anything back.
3. Include your order number inside the package.

Send returns to:

Altomira LLC, 10795 Hammerly Blvd, Unit F01, Houston, TX 77043, United States.

Returns sent without prior authorization, or items lost in transit on their way back to us, cannot be refunded. Once we receive and inspect your return, we will email you and process the approved refund within 5 business days.

Final sale

Items marked as final sale or clearance cannot be returned, except if they arrive damaged, defective, expired, or incorrect.